FAQs

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FAQs

General Question

We offer a curated selection of premium products, including gourmet foods, artisanal small goods, bespoke furniture, and refined home décor items. Each product is selected for its quality, elegance, and craftsmanship.
Yes, many of our furniture pieces can be customized to suit your unique preferences. Please contact our customer service team for more details on how we can create bespoke items just for you.
Yes, all of our offerings are available for purchase directly through our website. You can browse through our curated collection and order with ease.
Yes, we offer international shipping to select destinations. Shipping fees and delivery times vary depending on the location. For more details, please contact us.
Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor your order’s journey.
Each product on our website is marked with availability information. If an item is out of stock, it will be listed as “Unavailable” or we will provide an estimated restock date. You can also contact us for more details on specific items.
Yes, we offer personalized design consultations to help you select the perfect furniture and décor for your space. Please contact us to schedule a consultation with one of our design experts.
From time to time, we offer special promotions or discounts on select items. To stay updated on our latest offers, we recommend signing up for our newsletter or following us on social media.

Payment & Policy

We accept major credit and debit cards, PayPal, and other secure online payment methods. All transactions are processed safely through our payment gateway.
Orders are processed quickly, and modifications or cancellations can only be made if the order has not yet been dispatched. Please contact us as soon as possible, and we will do our best to accommodate your request.
Yes, we offer digital gift cards in various denominations. These can be purchased online and redeemed for any product on our website.
We accept returns within 30 days of purchase for most products. Items must be unused, in their original packaging, and accompanied by proof of purchase. Custom-made or bespoke items are non-returnable.
To initiate a return or exchange, please contact our customer service team with your order details. We’ll guide you through the process and provide instructions.
Yes, we take privacy seriously. We use secure encryption methods to protect your personal and payment information. You can review our full privacy policy on the website for more details.
Currently, we accept only one payment method per transaction. However, you can use your credit card or PayPal to complete your purchase. Please contact us if you have any concerns regarding payment.
Sales tax or VAT is applicable depending on your location. The tax will be automatically calculated during checkout based on your shipping address.